Freeshipping on orders 99$+
FAQs
FAQs
Shipping
How much does shipping cost?
We're offering FREE contactless delivery on all orders to ensure your safety.
Currently, we ship to all 48 contiguous United States.
For an estimate of the latest shipping time to your location, please ask using our live chat feature or email us at RAINLEX-DECOR@OUTLOOK.COM.
Yes. An adult will need to sign to receive the delivery. If you won’t be available, please email us at support@liveouter.com and we will happily arrange a time when you are home.
Your package will either be delivered curbside or to your doorstep. Minor self-assembly (attaching the legs) and package disposal is required.
Care
We've gone to great lengths to make our cushions as water resistant as possible, but nothing is foolproof. It's always best to bring them inside when it rains. However, the cushions will survive occasionally getting wet, but be sure to let them thoroughly dry afterwards.
For more information, please view our complete Care & Maintenance Instructions.
For normal care, mix 2 ounces of a mild soap such a Woolite with a gallon of lukewarm water. Use a soft bristle brush to clean the fabric. Rinse thoroughly and air dry. For tougher stains, a mild bleach solution can be used. Read our full care instructions for all the details.
For more information, please view our complete Care & Maintenance Instructions.
A simple solution of mild soap and water will do the trick.
For more information, please view our complete Care & Maintenance Instructions.
Returns
Absolutely. You can return your sofa any time within 365 days. Returns made within 14 days are eligible for a full refund. After that, a 20% return fee is applied. Check out our full policy for more details.
Just email us at RAINLEX-DECOR@OUTLOOK.COM.
Warranty
Yes. The frame is covered by an industry-leading 10-year warranty. Check out the full details on our warranty page.
Yes. The cushions are covered by a best-in-class 5-year warranty. Check out the full details on our warranty page.
Yes. The wicker is covered by a best-in-class 5-year warranty. Check out the full details on our warranty page.